Privacy Policy

Last updated: August 23, 2026

Overview

This Privacy Policy explains how Ticket Centro LLC, operating as ticketcentro ("we," "us," or "our"), collects, uses, and shares information when you use our ticketing platform, websites, and mobile apps (the "Platform"). By using the Platform, you agree to the practices described here.

NOTICE REGARDING CHANGES. We may update this Policy from time to time, as described in Section 9. The Effective Date above shows when this Policy was last revised.

1. Information We Collect

Information you give us:

  • Account information — your name, email address, and password when you create an account. Passwords are stored only in hashed form by our authentication provider; we never see your plaintext password.
  • Buyer contact information — name, email, and (optionally) mobile phone number you provide at checkout, including as a guest without an account. We use a mobile number only for the messages described in Section 4; giving it to us is never required to buy a ticket.
  • Purchases — the events, tickets, and add-ons you buy, and your order and refund history.
  • Waitlist requests — when you join the waitlist for a sold-out event, the email address and name on your account, how many tickets you want, and when you joined. Joining a waitlist requires an account and is not a purchase; we take no payment information for it.
  • Communications preferences and consent records — whether you have opted in to marketing email, to transactional text messages, and to marketing text messages, and your acceptance of our Terms and this Policy. Each of these is recorded as it was given: the exact wording shown to you, its version, and when you agreed. We keep those records rather than a single current setting, so we can always show what you actually consented to.
  • Content you submit — answers to event-specific questions, and messages you send us.

Information collected automatically:

  • Basic device and usage information needed to operate and secure the Platform (for example, IP address and log data).

  • Email delivery information — for the emails we send you, we record what happened to each one: that it was sent, whether the receiving mail service accepted it, and whether it could not be delivered (for example, a wrong address or a full mailbox). We need this because your order confirmation carries the link to your tickets, and a message that silently fails to arrive leaves you with no way to get into an event.

  • Email opens — our emails contain a small invisible image that, if your mail app loads it, tells us the message was opened and when. This is not reliable: some mail apps load that image automatically whether or not you read the message, and others block it entirely. We use it only as a rough signal when helping with a delivery problem. It never affects your order, your tickets, or your access to an event. If you prefer not to be counted, turning off automatic image loading in your mail app prevents it.

  • Text message records — for texts we send you, we record that the message was sent, whether your carrier accepted or rejected it, and any STOP, START, or HELP reply you send back. We need the delivery result for the same reason we need it for email, and we need the replies to honor an opt-out immediately and to be able to show that we did.

  • Advertising measurement — on the pages for an event whose organizer runs ads through Meta (Facebook and Instagram), those pages load Meta's measurement tag. It sets cookies in your browser and reports to Meta that the page was viewed and, if you complete a purchase, that a purchase happened and what it was worth. Which organizers do this varies: a tag runs only on the pages of an organizer who has set one up, and only that organizer's ad account receives it. Section 4 describes how to stop it, and Section 3 describes what Meta receives.

    It never runs on the page that holds your tickets. The link we email you is the credential that opens your order, so no measurement tag runs on it, on a ticket transfer link, or anywhere else whose address is a key.

Payment information. When you pay, your card details are collected and processed directly by our payment processor, Stripe. We do not store full card numbers; we retain only limited transaction references needed for receipts, refunds, and accounting.

2. How We Use Information

We use your information to:

  • create and manage your account and authenticate you;
  • process orders, deliver tickets, and handle transfers and refunds;
  • send transactional and service messages — order confirmations, ticket delivery, reminders, and notices about changes to an event (such as a cancellation or reschedule) — by email, and by text message if you gave us a mobile number and opted in. These are necessary to provide the service and are sent regardless of marketing preferences;
  • send marketing messages about upcoming events and presales, only if you have opted in — separately for email and for text — and only until you opt out;
  • send abandoned-checkout reminders by email: if you entered an email address at checkout for a specific event and did not complete the purchase, we may email you about that checkout and link you back to it. These are about a checkout you started, not about other events or offers, and they are limited — at most three messages about any one event, and at most one message a day. Every one carries a one-click unsubscribe, and unsubscribing from them does not stop the order confirmations and ticket delivery you need;
  • send verification codes by text, when you sign in or reset your password and have given us a mobile number for that purpose;
  • confirm that emails carrying your tickets actually reached you, and investigate and fix it when they did not;
  • prevent fraud, enforce our Terms, and keep the Platform secure; and
  • comply with legal, tax, and accounting obligations.

We do not use email delivery or open information to build an advertising profile, and we do not sell or share it for anyone else's marketing.

3. How We Share Information

We share information only as needed to run the Platform:

  • Event Organizers — the organization hosting an event you buy from receives the information necessary to fulfill and support your order. If we ever report on checkouts that were started and not completed for an event, an organizer will see aggregate figures only — how many, and what they were worth. We do not hand an organizer a list of identified people who declined to buy. If you join the waitlist for an event, that event's organizer also receives your waitlist request — the email address and name on your account, how many tickets you asked for, and when you joined — so they can manage the waitlist and decide when to release tickets.

  • Service providers (subprocessors) — including Stripe (payments), Postmark (email delivery, which handles the address we send your tickets to and reports back whether the message arrived), Sent.dm (message delivery, which handles the mobile number and the content of any message we send you), Meta Platforms (where a message is delivered through WhatsApp, Meta receives your mobile number and the message in order to deliver it, and handles it under its own terms as the operator of that channel), and the infrastructure providers that host our application and store event images. They may process your information only on our instructions.

  • Advertising platforms — where an event organizer runs the measurement described in Section 1, Meta Platforms receives, for that organizer's events only: that a page was viewed, that a purchase was completed, its value and currency, the identifiers Meta's own cookies set in your browser, your browser's user-agent string and IP address, and the address of the page — with anything after the ? removed, and never the address of a page that is itself a key to your order. Meta uses this to report and target that organizer's advertising, under its own terms as the operator of that platform.

    We do not send your email address, your name, or your mobile number to an advertising platform — not in the clear and not scrambled. Matching, if it happens, happens on the cookies Meta's own tag set in your browser, which is information your browser was already giving Meta. Section 4 describes how to stop it entirely.

  • Legal and safety — when required by law, or to protect the rights, property, or safety of users, the public, or us.

  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information, and we do not share your email or mobile number with other buyers or unrelated third parties for their own marketing. No mobile information will be sold or shared with third parties or affiliates for promotional or marketing purposes, and text-message opt-in consent is never shared with anyone.

4. Marketing Choices and Text Messages

Marketing email is opt-in. If you opt in, every marketing message includes a one-click unsubscribe, and you can also manage your preference anytime from your account's Email preferences. Opting out of marketing does not stop transactional messages about your orders.

Abandoned-checkout reminders are separate from both, and we want to be plain about why. They are not transactional — you did not complete an order, so there is nothing we owe you about one — and they are not marketing about our catalog: they are about a specific checkout you began, on a specific event, and they say nothing about anything else we sell. They are sent without a prior opt-in, which US law permits for commercial email, and they are bounded so that permission is not something we lean on:

  • At most three about any one event, ever, and the third only if you came back through the link and still did not buy;
  • At most one a day to any address, however many checkouts you started;
  • Nothing after the event's sales close, and nothing between 9pm and 8am in the event's local time;
  • One click stops them for good. Every message carries an unsubscribe link, and we keep our own record of that so it holds even if our email provider changes.

Unsubscribing from these does not stop order confirmations or ticket delivery — those travel on a separate channel for exactly that reason — and it is independent of your marketing-email preference above.

Text messages. Text messages about your orders and marketing texts are two separate opt-ins. Both are off until you turn them on, and neither is required to buy a ticket. Reply STOP to any message to stop texts, START to begin again, and HELP for help; you can also remove your mobile number from your account at any time. Message frequency varies and message and data rates may apply. The full terms of the messaging program are in Section 17 of our Terms of Use.

Advertising measurement. You can stop the measurement described in Sections 1 and 3, and there are three ways that work:

  • Turn on a Global Privacy Control signal in your browser or a browser extension. We honor it: a browser sending GPC loads no measurement tag at all, on any page, for any organizer. This is the setting we recommend, because it also applies to most other sites you visit.
  • Block the tag, with any content blocker or by turning off third-party cookies. Nothing about buying a ticket depends on it, and your order, receipt, and tickets are unaffected.
  • Ask us. Write to support@ticketcentro.com and we will turn it off for your purchases.

Texas residents: this is the opt-out from targeted advertising and from any sharing that counts as a sale under the Texas Data Privacy and Security Act, and the GPC signal above is the universal opt-out mechanism that Act recognizes. We do not sell your personal information for money, and we never share your email address, mobile number, or name for anyone else's marketing.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the Platform. When you delete your account, we anonymize or remove personal details, except records we must retain for tax, accounting, audit, refund, dispute, or other legal purposes (for example, transaction records tied to past orders).

Email records. We keep the record of an email we sent you — including whether it was delivered or bounced — alongside the order it belongs to, for as long as we keep that order. It is the evidence of whether you were ever actually given your tickets, which is what lets us answer a dispute months later.

Abandoned-checkout records. A checkout you started but did not complete is kept as part of our ordinary records, along with a small note of how many reminders we sent you about it. We keep that note for as long as the event's records are kept, because it is the only thing that proves we honoured the limits in Section 4 — and, like a text-message opt-out, a record that you unsubscribed is kept indefinitely and survives deleting your account, because it is the only thing that guarantees we never email that address about a checkout again.

Text message records. We keep the record of a text we sent you, and of the consent it was sent under, for as long as we keep the order it belongs to. A record that you opted out is kept indefinitely and survives deleting your account: it is the only thing that guarantees we never message that number again.

Waitlists. Leaving a waitlist stops the messages immediately, and closing a waitlist ends it for everyone on it — but neither deletes the record that the request was made. We retain waitlist history, including after an event or waitlist ends, so we and the Event Organizer can measure demand for an event and answer questions about what happened to a particular offer.

6. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain uses. To make a request, contact us at support@ticketcentro.com. We may need to verify your identity, and some data may be retained as described in Section 5.

7. Security

We use technical and organizational measures designed to protect your information, including hashed passwords, encrypted transport, and scoped access controls. No system is perfectly secure, but we work to protect your data and to notify you and regulators of incidents where required.

8. Children

The Platform is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the Effective Date above, and for material changes we may ask you to review and accept the updated Policy before continuing to use the Platform.

10. Contact Us

Questions about this Policy or your information? Contact us at support@ticketcentro.com, or by mail at Ticket Centro LLC, 110 E Houston St, Floor 3, San Antonio, TX 78205.

This Policy was last updated on the Effective Date shown above.