Last updated: May 31, 2026
These Terms of Use ("Terms") govern your access to and use of the websites, mobile applications, and services operated by Ticket Centro LLC under the ticketcentro brand — including (without limitation) centroticket.com and the ticketcentro mobile apps — and your purchase, possession, acceptance, transfer, or use of any tickets, products, or services offered through them (collectively, the "Platform").
Our other policies — including our Purchase & Refund Policy, Transfer Policy, and Privacy Policy (collectively, the "Other Policies") — are incorporated into these Terms by reference.
NOTICE REGARDING ARBITRATION AND CLASS-ACTION WAIVER. These Terms contain a binding arbitration agreement and a class-action waiver in Section 18. Except for the limited exceptions described there, you and we agree that any dispute relating to these Terms, your use of the Platform, or any ticket, product, or service obtained through us will be resolved by binding individual arbitration, not in court, and that you and we each waive the right to a jury trial and the right to participate in a class action. Please read Section 18 carefully.
NOTICE REGARDING CHANGES. We may update these Terms from time to time, as described in Section 21. The Effective Date above shows when these Terms were last revised. Continued use of the Platform after an update, or your acceptance when prompted, means you agree to the updated Terms.
These Terms are a legally binding agreement between you, the user ("you" or "your"), and Ticket Centro LLC ("Ticket Centro," "we," "us," or "our"), together with our parents, subsidiaries, and affiliates.
We use the term "Event Organizer" to mean the venues, promoters, teams, artists, organizations, and other parties who create and put on the events for which tickets are sold through the Platform. The Event Organizer — not Ticket Centro — is responsible for the event itself, including its scheduling, content, conduct, and ultimate decisions about cancellations, postponements, and refund eligibility. Ticket Centro provides the ticketing technology and collects, holds, and disburses payment as described in Sections 4 and 5.
These Terms apply to ticket buyers and attendees ("you"). If you are a venue, promoter, or other Event Organizer using the Platform to sell tickets, a separate Event Organizer Agreement governs that relationship in addition to these Terms.
In addition to these Terms, the following Other Policies apply to your use of the Platform and are incorporated by reference:
If these Terms conflict with any Other Policy, the Other Policy governs only with respect to its specific subject matter — except that the arbitration agreement and class-action waiver in Section 18 controls over any conflicting term in any Other Policy. If these Terms or any Other Policy conflict with help-center articles or FAQs, these Terms and the Other Policies govern.
From time to time, we or Event Organizers may run sweepstakes, contests, presales, or other promotions ("Promotions") through the Platform. Promotions may carry additional rules that supplement these Terms, and those rules control over any conflict — except that Section 18 controls over any conflicting Promotion rule.
Eligibility. To use the Platform you must be at least 18 years old (or the age of majority where you live), or at least 13 and using the Platform with the consent and supervision of a parent or legal guardian who accepts these Terms on your behalf. The Platform is not directed to children under 13. If you allow a minor to use the Platform, you are responsible for their activity.
Accounts and guest checkout. Some features require an account; others (including certain ticket purchases) may be available as a guest. Whether you register an account or check out as a guest, you must provide information that is accurate, current, and complete, and keep it up to date. We may require you to verify your identity or email, and we may limit the number of accounts you may create.
Account security. You are responsible for keeping your account credentials and your email inbox secure, and for all activity that occurs under your account or through a guest-checkout link tied to your email. Do not share your password or login links. Many tickets are delivered by a link sent to your email — anyone with access to that link or your account may be able to view, transfer, or use your tickets, and we are not responsible for loss resulting from your failure to keep them secure. Contact us right away at [support@centroticket.com] if you believe your account, email, or tickets have been compromised.
No ownership; we may decline or close accounts. You have no ownership interest in your account or username, and you may not sell or transfer your account. We may refuse to register, suspend, or close an account at any time as described in Section 11.
We collect payment. When you buy a ticket or other product through the Platform, Ticket Centro collects and processes your payment, acting as the authorized payment-collection agent of, and where applicable the merchant of record for, the relevant Event Organizer. We may hold the funds you pay until they are disbursed to the Event Organizer in accordance with our agreement with that Event Organizer. This arrangement allows us to administer refunds (see Section 5) before funds are released.
Prices and fees. Ticket prices are set by the Event Organizer. Your total may include the face value plus service fees, facility or venue fees, delivery fees, and applicable taxes, each of which will be shown to you before you complete your purchase. Fees are generally non-refundable except as stated in the Purchase & Refund Policy or required by law. Prices and availability can change at any time before you complete a purchase.
Order limits and accuracy. Event Organizers may set per-event, per-account, or per-household ticket limits, and we may cancel orders that exceed them (see Section 10). We try to keep pricing and inventory accurate, but errors can occur. If a ticket is listed or sold at an incorrect price or with an incorrect description due to a technical or human error, we reserve the right to cancel the affected order and refund the amount paid.
Authorization and your payment method. You represent that you are authorized to use the payment method you provide and you authorize us (and our payment processors) to charge it for the total shown, including taxes and fees. You are responsible for any charges your bank or card issuer applies.
All sales are final unless stated otherwise. Except as set out in the Purchase & Refund Policy, as decided by the Event Organizer, or as required by law, all sales are final and tickets are non-refundable and non-exchangeable.
Cancelled events. If an event is cancelled in full and not rescheduled, you are generally entitled to a refund of the ticket's face value (and, where stated, certain fees), processed to your original payment method. Because we hold funds before disbursing them to the Event Organizer, refunds for cancelled events are administered through us under the Purchase & Refund Policy.
Postponed or rescheduled events. If an event is postponed or rescheduled, your ticket is typically valid for the new date, and refund eligibility (if any) is determined by the Event Organizer and described in the Purchase & Refund Policy.
How refunds are funded. Where we still hold the relevant funds, we will administer eligible refunds directly. Where funds have already been disbursed to the Event Organizer, the Event Organizer is responsible for funding the refund, and our role is limited to facilitating it. We are not obligated to advance our own funds to cover a refund the Event Organizer is responsible for.
Chargebacks. If you have a problem with an order, contact us first so we can help. Initiating a chargeback or payment dispute without first contacting us — particularly for tickets you have used, transferred, or received as described — may be treated as a violation of these Terms and may result in cancellation of tickets and suspension of your account.
What a ticket is. A ticket is a limited, revocable license to attend the applicable event, subject to these Terms, the Other Policies, and the rules of the Event Organizer and venue. It is not a property interest, and it grants no rights other than admission as described.
Delivery and the ticket barcode/QR. Tickets are typically delivered electronically — by a secure link or within our apps — and may include a digital barcode or QR code. You may not copy, reproduce, alter, decompile, reverse engineer, or attempt to derive or forge any barcode, QR code, signature, or security feature of a ticket. A ticket may be invalidated if its security features have been tampered with or if it is duplicated; only the first valid scan will be admitted.
Admission and conduct at the event. Admission is subject to search, venue rules, and the Event Organizer's policies, and may be refused or revoked for conduct that violates them, with no refund. You voluntarily assume the risks associated with attending the event (see Section 12).
Revocation. We or the Event Organizer may invalidate or revoke a ticket — without refund — if it was obtained in violation of these Terms (including the Code of Conduct in Section 10), if the order is fraudulent or charged back, or as otherwise permitted by law.
Transfers. Where the feature is available and permitted by the Event Organizer, you may transfer a ticket to another person through the Platform. The recipient must accept the transfer and agrees to these Terms and the Transfer Policy. Once a transfer is accepted, the transferred ticket may be deactivated for you and reissued to the recipient, and we are not responsible for transfers you make in error or to the wrong recipient.
Resale restrictions. You may not list, sell, or transfer tickets except as expressly permitted through the Platform or by the Event Organizer. You may not sell or transfer a ticket in a way that violates any applicable law, any cap on resale price, or any restriction set by the Event Organizer. Tickets obtained in violation of these Terms have no value and may be cancelled.
No unauthorized commercial use. Except as expressly authorized by us in writing, you may use the Platform only for your own personal, non-commercial purposes — to review event information and to buy, transfer, or use tickets for your own use.
The Platform and all software, text, graphics, designs, logos, and other materials we provide (other than User Content, defined below) — our "Content" — are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and view our Content for your personal, non-commercial use, conditioned on your compliance with these Terms. You may not copy, download, modify, distribute, or create derivative works from our Content except as expressly permitted.
You may not use our names, trademarks, logos, or service marks without our prior written permission. The Platform may contain links to or content from third parties ("Third-Party Content"). We do not endorse and are not responsible for Third-Party Content, and you access it at your own risk.
You may be able to submit content through the Platform — for example, profile details, messages, support requests, reviews, or responses to Event Organizer questions ("User Content"). You are solely responsible for your User Content, and you agree not to submit anything that:
You retain ownership of your User Content. By submitting it, you grant us a worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, modify, display, and use your User Content as needed to operate, provide, and improve the Platform and as otherwise described in our Privacy Policy. You represent that you have all rights necessary to grant this license. We may, but are not obligated to, review, screen, or remove User Content at our discretion.
You agree that you will not, and will not attempt to or help others to, do any of the following while using the Platform:
These rules are not exhaustive and we may update them. We may take any steps we consider appropriate to enforce them — including suspending or terminating accounts and cancelling or revoking tickets — to protect the integrity of the Platform. You may not be refunded fees for orders cancelled or tickets revoked due to your violation of this Code of Conduct.
You may stop using the Platform at any time and may ask us to close your account; however, we may be unable to close it until all events for which you hold tickets have taken place.
We may suspend or terminate your account or access to the Platform at any time, with or without notice, for any reason — including if we reasonably believe you have violated these Terms or any Other Policy. In addition, if we believe you have violated these Terms, we may: (1) prevent you from using or re-registering for the Platform; (2) cancel orders or purchases made through your account; (3) decline to honor pending or future purchases or transfers associated with you; (4) cancel tickets associated with anyone we reasonably believe is acting with you; and/or (5) pursue any other available remedy, consistent with Section 18.
If we terminate your account for violating these Terms, all licenses granted to you terminate automatically, and you may not be refunded fees for any cancelled tickets. The sections that by their nature should survive termination will survive — including (without limitation) Sections 4, 5, 8, 9, 11, 12, 13, 14, and 18.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
Assumption of risk; release. You voluntarily assume all risks incidental to any event for which a ticket is issued, whether occurring before, during, or after the event, including risks of personal injury, illness (including communicable disease), or death. To the fullest extent permitted by law, you waive and release any related claims against Ticket Centro, the Event Organizer, the venue, and their respective affiliates, owners, officers, directors, employees, and agents, on behalf of yourself and any accompanying minor.
We are not responsible for the acts, omissions, products, services, or information of Event Organizers, venues, or other third parties, and you release us from any claims arising out of or connected with them.
To the fullest extent permitted by law, and except for liability that cannot be limited under applicable law (such as for gross negligence or willful misconduct):
These limitations apply to our officers, directors, employees, and agents as well, and they survive termination of these Terms.
You agree to defend, indemnify, and hold harmless Ticket Centro and its officers, directors, employees, agents, Event Organizers, suppliers, advertisers, and sponsors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (1) your misuse of the Platform or our Content (including your User Content); (2) your violation of any third party's rights; (3) your negligence or willful misconduct; or (4) your violation of these Terms, any Other Policy, or any applicable law. We may assume exclusive control and defense of any matter subject to indemnification by you, and you will cooperate with us.
We may assign these Terms or our rights and obligations under them; you may not assign yours without our prior written consent. If we do not enforce a provision right away, we do not waive our right to enforce it later. Section headings are for convenience only. These Terms, together with the Other Policies, are the entire agreement between you and us regarding the Platform and supersede prior agreements on that subject.
If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
If you provide your mobile number and opt in, we may send you recurring text messages (including by automated means) about your orders, events, and — where you have agreed — marketing. Your consent to marketing messages is not required to make a purchase. Message and data rates may apply, and message frequency varies. You can opt out of marketing texts at any time by replying STOP, and get help by replying HELP or contacting [support@centroticket.com]. We are not responsible for delayed or undelivered messages. Transactional messages necessary to your orders (such as ticket delivery, cancellations, and refunds) may still be sent.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
Agreement to arbitrate; class-action and jury waiver. Except for the limited exceptions below, you and we agree that any dispute, claim, or controversy relating in any way to these Terms, your use of the Platform, or any ticket, product, or service obtained through us — regardless of when it arose — will be resolved solely by binding individual arbitration, and not in court. You and we each waive the right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.
Exceptions. Either party may (a) bring an individual claim in small-claims court in [COUNTY] County, Texas, if it qualifies, or (b) seek injunctive or equitable relief in court to stop infringement or misuse of intellectual property or unauthorized access to the Platform. If the arbitration agreement is held unenforceable as to a claim, that claim (and only that claim) may be brought in the state or federal courts located in [COUNTY] County, Texas, and you and we consent to the personal jurisdiction and venue of those courts.
Informal resolution first. Before starting an arbitration or small-claims action, the party with a claim must give the other written notice describing the claim and the relief sought. Notice to us must be sent to [disputes@centroticket.com] and include your name, the email and mailing address associated with your account, and a description of the claim. The parties will then attempt in good faith to resolve the claim, including by an individualized telephone or video conference, within 60 days of the notice. Any limitations period is tolled during this process. Arbitration or a small-claims filing may begin only after this process concludes without resolution.
Rules and administrator. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by these Terms. The rules and forms are available at www.adr.org. The arbitration will be conducted in English in [COUNTY] County, Texas, or — at your election for claims under the threshold in the AAA rules — by telephone, video, or document submission. The arbitrator may award the same individual relief a court could, and must honor these Terms.
Federal Arbitration Act. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.), which governs its interpretation and enforcement, including the class-action waiver. You and we agree these Terms involve interstate commerce.
Fees. Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules; where those rules require, we will pay the portion of fees that exceeds what you would pay to file in court, unless the arbitrator finds your claim frivolous or brought for an improper purpose. Each party is otherwise responsible for its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise.
Delegation. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement — except that a court will decide any dispute about which version of these Terms applies, and the enforceability of the class-action waiver.
Survival. This Section 18 survives termination of these Terms and of your relationship with us.
If you believe content on the Platform infringes your copyright, you may send a notice under 17 U.S.C. § 512(c) of the Digital Millennium Copyright Act to our designated agent at [copyright@centroticket.com], including: your physical or electronic signature; identification of the copyrighted work; identification of the allegedly infringing material and where it is located; your name, address, telephone number, and email; a statement of your good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act for the copyright owner. We respond to counter-notices that meet § 512(g), and we terminate repeat infringers in appropriate circumstances.
If you use a ticketcentro app obtained from the Apple App Store, you also agree that: (1) these Terms are between you and Ticket Centro, not Apple, and Apple is not responsible for the app or its content; (2) Apple has no obligation to provide maintenance or support for the app; (3) if the app fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any), and Apple has no other warranty obligation; (4) Apple is not responsible for any third-party claims relating to the app, including product-liability, regulatory, or intellectual-property claims; and (5) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.
We may update these Terms and our Other Policies from time to time — for example, to reflect changes to the Platform or our business, or for legal, regulatory, or security reasons. When we do, we will revise the Effective Date above. For material changes, we may also ask you to accept the updated Terms before continuing to use the Platform. The most recent version of the Terms you have accepted governs your use of the Platform.
If you have questions about these Terms, contact us at:
Ticket Centro LLC [COMPANY ADDRESS] [support@centroticket.com]
These Terms were last updated on the Effective Date shown above.