Terms of Use

Last updated: August 15, 2026

Overview

These Terms of Use ("Terms") govern your access to and use of the websites, mobile applications, and services operated by Ticket Centro LLC under the ticketcentro brand — including (without limitation) ticketcentro.com and the ticketcentro mobile apps — and your purchase, possession, acceptance, transfer, or use of any tickets, products, or services offered through them (collectively, the "Platform").

Our other policies — including our Purchase & Refund Policy, Transfer Policy, and Privacy Policy (collectively, the "Other Policies") — are incorporated into these Terms by reference.

NOTICE REGARDING ARBITRATION AND CLASS-ACTION WAIVER. These Terms contain a binding arbitration agreement and a class-action waiver in Section 18. Except for the limited exceptions described there, you and we agree that any dispute relating to these Terms, your use of the Platform, or any ticket, product, or service obtained through us will be resolved by binding individual arbitration, not in court, and that you and we each waive the right to a jury trial and the right to participate in a class action. Please read Section 18 carefully.

NOTICE REGARDING CHANGES. We may update these Terms from time to time, as described in Section 21. The Effective Date above shows when these Terms were last revised. Continued use of the Platform after an update, or your acceptance when prompted, means you agree to the updated Terms.

1. This Is a Contract Between You and Us

These Terms are a legally binding agreement between you, the user ("you" or "your"), and Ticket Centro LLC ("Ticket Centro," "we," "us," or "our"), together with our parents, subsidiaries, and affiliates.

We use the term "Event Organizer" to mean the venues, promoters, teams, artists, organizations, and other parties who create and put on the events for which tickets are sold through the Platform. The Event Organizer — not Ticket Centro — is responsible for the event itself, including its scheduling, content, conduct, and ultimate decisions about cancellations, postponements, and refund eligibility. Ticket Centro provides the ticketing technology and collects, holds, and disburses payment as described in Sections 4 and 5.

These Terms apply to ticket buyers and attendees ("you"). If you are a venue, promoter, or other Event Organizer using the Platform to sell tickets, a separate Event Organizer Agreement governs that relationship in addition to these Terms.

2. Other Policies

In addition to these Terms, the following Other Policies apply to your use of the Platform and are incorporated by reference:

  • The Purchase & Refund Policy explains your rights and responsibilities when buying tickets and associated products, including pricing, fees, payment, refunds, cancellations, and postponed or rescheduled events.
  • The Transfer Policy explains your rights and responsibilities when sending or accepting a ticket transfer.
  • The Privacy Policy explains how we collect, use, and share personal information.

If these Terms conflict with any Other Policy, the Other Policy governs only with respect to its specific subject matter — except that the arbitration agreement and class-action waiver in Section 18 controls over any conflicting term in any Other Policy. If these Terms or any Other Policy conflict with help-center articles or FAQs, these Terms and the Other Policies govern.

From time to time, we or Event Organizers may run sweepstakes, contests, presales, or other promotions ("Promotions") through the Platform. Promotions may carry additional rules that supplement these Terms, and those rules control over any conflict — except that Section 18 controls over any conflicting Promotion rule.

3. Eligibility and Accounts

Eligibility. To use the Platform you must be at least 18 years old (or the age of majority where you live), or at least 13 and using the Platform with the consent and supervision of a parent or legal guardian who accepts these Terms on your behalf. The Platform is not directed to children under 13. If you allow a minor to use the Platform, you are responsible for their activity.

Accounts and guest checkout. Some features require an account; others (including certain ticket purchases) may be available as a guest. Whether you register an account or check out as a guest, you must provide information that is accurate, current, and complete, and keep it up to date. We may require you to verify your identity or email, and we may limit the number of accounts you may create.

Account security. You are responsible for keeping your account credentials and your email inbox secure, and for all activity that occurs under your account or through a guest-checkout link tied to your email. Do not share your password or login links. Many tickets are delivered by a link sent to your email — anyone with access to that link or your account may be able to view, transfer, or use your tickets, and we are not responsible for loss resulting from your failure to keep them secure. Contact us right away at support@ticketcentro.com if you believe your account, email, or tickets have been compromised.

No ownership; we may decline or close accounts. You have no ownership interest in your account or username, and you may not sell or transfer your account. We may refuse to register, suspend, or close an account at any time as described in Section 11.

4. Buying Tickets; Pricing, Fees, and Payment

We collect payment. When you buy a ticket or other product through the Platform, Ticket Centro collects and processes your payment, acting as the authorized payment-collection agent of, and where applicable the merchant of record for, the relevant Event Organizer. We may hold the funds you pay until they are disbursed to the Event Organizer in accordance with our agreement with that Event Organizer. This arrangement allows us to administer refunds (see Section 5) before funds are released.

Prices and fees. Ticket prices are set by the Event Organizer. Your total may include the face value plus service fees, facility or venue fees, delivery fees, and applicable taxes, each of which will be shown to you before you complete your purchase. Prices and availability can change at any time before you complete a purchase.

Our service fee is non-refundable. The service fee is our charge for operating the Platform — processing your order, issuing and delivering your ticket, and supporting it through to admission. That service is performed when you buy, and the service fee is not refunded if your ticket is later refunded, whether the refund comes from you, the Event Organizer, or us. Any refund you receive is of the amounts other than the service fee, unless we state otherwise in the Purchase & Refund Policy or the law requires otherwise. Other fees set by the Event Organizer or venue are refundable only as stated in the Purchase & Refund Policy.

Order limits and accuracy. Event Organizers may set per-event, per-account, or per-household ticket limits, and we may cancel orders that exceed them (see Section 10). We try to keep pricing and inventory accurate, but errors can occur. If a ticket is listed or sold at an incorrect price or with an incorrect description due to a technical or human error, we reserve the right to cancel the affected order and refund the amount paid.

Authorization and your payment method. You represent that you are authorized to use the payment method you provide and you authorize us (and our payment processors) to charge it for the total shown, including taxes and fees. You are responsible for any charges your bank or card issuer applies.

5. Refunds, Cancellations, and Postponed or Rescheduled Events

All sales are final unless stated otherwise. Except as set out in the Purchase & Refund Policy, as decided by the Event Organizer, or as required by law, all sales are final and tickets are non-refundable and non-exchangeable.

Cancelled events. If an event is cancelled in full and not rescheduled, you are generally entitled to a refund of the ticket's face value (and, where stated, certain fees), processed to your original payment method. Because we hold funds before disbursing them to the Event Organizer, refunds for cancelled events are administered through us under the Purchase & Refund Policy.

Postponed or rescheduled events. If an event is postponed or rescheduled, your ticket is typically valid for the new date, and refund eligibility (if any) is determined by the Event Organizer and described in the Purchase & Refund Policy.

What a refund covers. An eligible refund returns the ticket's face value and applicable taxes, and any other fees the Purchase & Refund Policy says are refundable. It does not return our service fee — see Section 4. This applies however the refund arises, including a cancelled event, unless we state otherwise for a specific event or the law requires otherwise.

How refunds are funded. Where we still hold the relevant funds, we will administer eligible refunds directly. Where funds have already been disbursed to the Event Organizer, the Event Organizer is responsible for funding the refund, and our role is limited to facilitating it. We are not obligated to advance our own funds to cover a refund the Event Organizer is responsible for.

Chargebacks. If you have a problem with an order, contact us first so we can help. Initiating a chargeback or payment dispute without first contacting us — particularly for tickets you have used, transferred, or received as described — may be treated as a violation of these Terms and may result in cancellation of tickets and suspension of your account.

6. Tickets, Delivery, and Admission

What a ticket is. A ticket is a limited, revocable license to attend the applicable event, subject to these Terms, the Other Policies, and the rules of the Event Organizer and venue. It is not a property interest, and it grants no rights other than admission as described.

Delivery and the ticket barcode/QR. Tickets are typically delivered electronically — by a secure link or within our apps — and may include a digital barcode or QR code. You may not copy, reproduce, alter, decompile, reverse engineer, or attempt to derive or forge any barcode, QR code, signature, or security feature of a ticket. A ticket may be invalidated if its security features have been tampered with or if it is duplicated; only the first valid scan will be admitted.

Admission and conduct at the event. Admission is subject to search, venue rules, and the Event Organizer's policies, and may be refused or revoked for conduct that violates them, with no refund. You voluntarily assume the risks associated with attending the event (see Section 12).

Revocation. We or the Event Organizer may invalidate or revoke a ticket — without refund — if it was obtained in violation of these Terms (including the Code of Conduct in Section 10), if the order is fraudulent or charged back, or as otherwise permitted by law.

7. Ticket Transfers and Resale

Transfers. Where the feature is available and permitted by the Event Organizer, you may transfer a ticket to another person through the Platform. The recipient must accept the transfer and agrees to these Terms and the Transfer Policy. Once a transfer is accepted, the transferred ticket may be deactivated for you and reissued to the recipient, and we are not responsible for transfers you make in error or to the wrong recipient.

Resale restrictions. You may not list, sell, or transfer tickets except as expressly permitted through the Platform or by the Event Organizer. You may not sell or transfer a ticket in a way that violates any applicable law, any cap on resale price, or any restriction set by the Event Organizer. Tickets obtained in violation of these Terms have no value and may be cancelled.

No unauthorized commercial use. Except as expressly authorized by us in writing, you may use the Platform only for your own personal, non-commercial purposes — to review event information and to buy, transfer, or use tickets for your own use.

7A. Waitlists

Where an Event Organizer enables it, a sold-out event may offer a waitlist. This Section governs it. It is numbered 7A so that the section numbering everyone has previously accepted — in particular the arbitration agreement in Section 18 — does not shift.

A waitlist place is not a ticket, an order, or a reservation. Joining a waitlist records a request to be notified if tickets become available for that event. It does not reserve, hold, or allocate any ticket to you, is not a purchase, and does not charge you anything. We do not guarantee that any ticket will become available, that you will receive an offer, or that you will be able to complete a purchase.

An account is required. You must be signed in to a ticketcentro account to join a waitlist, and your place is tied to that account. We use the email address on your account for every message about the waitlist, including any offer — so keep it current and accessible. Because a waitlist place is tied to an account rather than to a typed-in address, you cannot add another person to a waitlist, and you should join only for yourself.

How offers work. If tickets become available, we notify people on the list, generally in the order they joined. An offer is an invitation to buy on a first-come basis — it is not an allocation. So that returned tickets actually sell, we may notify more people than there are tickets available; whoever completes checkout first gets them. Being offered tickets, and being first in line, is a head start and not a guarantee.

Claim window. Every offer states a deadline. If you do not complete your purchase before it passes, the offer ends and the tickets may be offered to others. Missing an offer does not remove you from the waitlist, and you may be offered again — though we may limit how many times any one person is offered tickets for the same event.

Quantity. You tell us how many tickets you want. An offer may be for up to that number and will never be for more tickets than are actually available at the time it is sent. The quantity you can actually buy is confirmed at checkout.

Price. Waitlist offers are at the normal price in effect when you check out, plus the usual fees and taxes. A waitlist place is not a discount, a price lock, or a price guarantee, and prices may differ from when you joined.

We and Event Organizers may change or end a waitlist. An Event Organizer may pause, close, or decline to run a waitlist at any time, and may release tickets by other means instead. We may cancel or withdraw outstanding offers — including where an event is cancelled, postponed, or changed, where a waitlist is closed, where tickets are needed to correct an error, or where we reasonably believe these Terms have been violated. We are not liable for tickets you did not obtain, including where an offer is missed, withdrawn, or claimed by someone else first, or where a notification is delayed, filtered, or not delivered.

Communications and leaving. Waitlist messages are service communications about the specific event you asked about. They are sent whether or not you have opted in to marketing email, because you requested them. Every waitlist message contains a link to leave the list, which takes effect immediately and ends those messages. Leaving and rejoining places you at the back of the line.

Information shared with the Event Organizer. Your waitlist request for an event — including the email address and any name you provide, the number of tickets you asked for, and when you joined — is made available to that event's Event Organizer so they can manage the waitlist and release tickets. We also retain waitlist demand information, including after an event or waitlist ends, as described in our Privacy Policy.

One place per person, per event. A waitlist place is personal to you and may not be sold, transferred, or assigned. We may remove entries, decline offers, or refuse a waitlist request where we reasonably believe someone is using multiple addresses or automated means to obtain more places or offers than they are entitled to.

8. Our Content

The Platform and all software, text, graphics, designs, logos, and other materials we provide (other than User Content, defined below) — our "Content" — are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and view our Content for your personal, non-commercial use, conditioned on your compliance with these Terms. You may not copy, download, modify, distribute, or create derivative works from our Content except as expressly permitted.

You may not use our names, trademarks, logos, or service marks without our prior written permission. The Platform may contain links to or content from third parties ("Third-Party Content"). We do not endorse and are not responsible for Third-Party Content, and you access it at your own risk.

9. User Content

You may be able to submit content through the Platform — for example, profile details, messages, support requests, reviews, or responses to Event Organizer questions ("User Content"). You are solely responsible for your User Content, and you agree not to submit anything that:

  • is false, misleading, unlawful, defamatory, obscene, harassing, threatening, hateful, or invasive of another's privacy;
  • infringes any copyright, trademark, trade secret, or other intellectual property or proprietary right;
  • contains another person's private information without authorization;
  • constitutes spam, chain letters, or pyramid schemes;
  • impersonates any person or entity or misrepresents your affiliation; or
  • contains software viruses or any code designed to disrupt, damage, or gain unauthorized access to any system or data.

You retain ownership of your User Content. By submitting it, you grant us a worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, modify, display, and use your User Content as needed to operate, provide, and improve the Platform and as otherwise described in our Privacy Policy. You represent that you have all rights necessary to grant this license. We may, but are not obligated to, review, screen, or remove User Content at our discretion.

10. Code of Conduct

You agree that you will not, and will not attempt to or help others to, do any of the following while using the Platform:

  • Violate any applicable law or regulation, or any Event Organizer or venue rule.
  • Use bots, scripts, crawlers, scrapers, or any automated means to access the Platform, browse, hold, or purchase tickets, or otherwise interact with the Platform, except for search-engine indexing we permit.
  • Buy or attempt to buy more tickets than the applicable limit, or take any action that interferes with other consumers' fair access to tickets.
  • Use presale or access codes that were not provided to you by us or the Event Organizer.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, barcodes, QR codes, or security features of the Platform or any ticket.
  • Circumvent, disable, or interfere with any security feature, access control, rate limit, or technological measure on the Platform.
  • Impose an unreasonable or disproportionately large load on our infrastructure, or conduct a denial-of-service or brute-force attack.
  • Create duplicate accounts, accounts using false information, or accounts to evade limits or a prior suspension; or conceal or misrepresent your identity, including by manipulating IP addresses or device identifiers.
  • Frame, mirror, scrape, or harvest data or content from the Platform, or use it to collect information about other users or to send spam.
  • Use the Platform for any commercial purpose or for any purpose other than your own personal use, except as authorized by us in writing.
  • Resell or transfer tickets except as expressly permitted (see Section 7).

These rules are not exhaustive and we may update them. We may take any steps we consider appropriate to enforce them — including suspending or terminating accounts and cancelling or revoking tickets — to protect the integrity of the Platform. You may not be refunded fees for orders cancelled or tickets revoked due to your violation of this Code of Conduct.

11. Termination

You may stop using the Platform at any time and may ask us to close your account; however, we may be unable to close it until all events for which you hold tickets have taken place.

We may suspend or terminate your account or access to the Platform at any time, with or without notice, for any reason — including if we reasonably believe you have violated these Terms or any Other Policy. In addition, if we believe you have violated these Terms, we may: (1) prevent you from using or re-registering for the Platform; (2) cancel orders or purchases made through your account; (3) decline to honor pending or future purchases or transfers associated with you; (4) cancel tickets associated with anyone we reasonably believe is acting with you; and/or (5) pursue any other available remedy, consistent with Section 18.

If we terminate your account for violating these Terms, all licenses granted to you terminate automatically, and you may not be refunded fees for any cancelled tickets. The sections that by their nature should survive termination will survive — including (without limitation) Sections 4, 5, 8, 9, 11, 12, 13, 14, and 18.

12. Disclaimer of Warranties and Release

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Assumption of risk; release. You voluntarily assume all risks incidental to any event for which a ticket is issued, whether occurring before, during, or after the event, including risks of personal injury, illness (including communicable disease), or death. To the fullest extent permitted by law, you waive and release any related claims against Ticket Centro, the Event Organizer, the venue, and their respective affiliates, owners, officers, directors, employees, and agents, on behalf of yourself and any accompanying minor.

We are not responsible for the acts, omissions, products, services, or information of Event Organizers, venues, or other third parties, and you release us from any claims arising out of or connected with them.

13. Limitation of Liability

To the fullest extent permitted by law, and except for liability that cannot be limited under applicable law (such as for gross negligence or willful misconduct):

  • We are not liable for the acts or omissions of Event Organizers, venues, suppliers, advertisers, or sponsors.
  • We are not liable for any indirect, incidental, special, punitive, exemplary, or consequential damages of any kind, or for lost profits, lost data, or loss of goodwill, even if advised of the possibility.
  • Our total aggregate liability arising out of or relating to these Terms or your use of the Platform will not exceed the greater of (a) US $100 or (b) the total amount you paid us in the 12 months immediately before the event giving rise to the claim.

These limitations apply to our officers, directors, employees, and agents as well, and they survive termination of these Terms.

14. Indemnification

You agree to defend, indemnify, and hold harmless Ticket Centro and its officers, directors, employees, agents, Event Organizers, suppliers, advertisers, and sponsors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (1) your misuse of the Platform or our Content (including your User Content); (2) your violation of any third party's rights; (3) your negligence or willful misconduct; or (4) your violation of these Terms, any Other Policy, or any applicable law. We may assume exclusive control and defense of any matter subject to indemnification by you, and you will cooperate with us.

15. General

We may assign these Terms or our rights and obligations under them; you may not assign yours without our prior written consent. If we do not enforce a provision right away, we do not waive our right to enforce it later. Section headings are for convenience only. These Terms, together with the Other Policies, are the entire agreement between you and us regarding the Platform and supersede prior agreements on that subject.

16. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Mobile Messaging (SMS and WhatsApp)

The program. If you give us your mobile number at checkout, we may send you recurring messages about your orders and the events you hold tickets to — ticket delivery, reminders, entry information, time changes, cancellations, refunds, waitlist offers, ticket transfers, and replies to support requests — and, separately and only if you ask for it, marketing messages about presales and new events. Some of these messages are sent by automated means.

How a message reaches you. We send to the mobile number you gave us, and that number may be reached by SMS text message, by WhatsApp, or by RCS, whichever our messaging provider determines can deliver to your number. You do not choose the channel and neither, message by message, do we. Your opt-in covers all of them: it is consent to be messaged at that number about the things described above, not consent to one particular app. If you would rather not be reached on WhatsApp, opt out as described below — that stops messages on every channel — and keep receiving everything by email.

Two separate consents, given two different ways. Messages about your orders and marketing messages are two different opt-ins, and you may hold one without the other.

Giving us your mobile number is how you opt in to messages about your orders. The field is optional and clearly marked as such — leave it blank and your purchase completes exactly the same way, with your tickets delivered by email — and the disclosure describing these messages sits directly beneath the field where you enter it. Marketing messages require a separate checkbox, which is off until you tick it, and your consent to receive them is not a condition of buying anything from us. Turning off one does not turn off the other.

Removing your number stops everything. You can reply STOP, or remove the number from your account, and we stop messaging you on every channel.

Whose number it must be. Give us only a mobile number that is yours or that you are authorized to use, and tell us if it changes or you give it up — reply STOP, or update it in your account. Numbers get reassigned, and we have no way to know that the person now holding a number is not you.

Frequency and cost. Message frequency varies and depends on how many tickets you buy and how many events you follow; most transactional messages are sent in direct response to something you did. Message and data rates may apply. Your carrier's charges are between you and your carrier. A message delivered through WhatsApp or RCS normally uses your data connection rather than a per-message carrier charge, but which one you receive is not something you or we select per message, so assume rates may apply.

Stopping, and getting help. Reply STOP — or END, QUIT, CANCEL, or UNSUBSCRIBE — to any message to stop messages, and we will send one final message confirming it. Reply START to begin again. Reply HELP or INFO for help, or write to support@ticketcentro.com. Opting out does not cancel your order or take away your tickets: your tickets remain in your email and in your account at ticketcentro.com, and we may still send you essential service information about your orders by email.

One opt-out covers every channel. STOP works the same way on every channel and stops all of them — we record it against your number, not against the app the message arrived in — so a STOP sent in WhatsApp also stops your text messages, and the reverse. You never have to opt out twice.

Blocking us in WhatsApp is not the same as STOP. WhatsApp gives you its own controls — you can block or report a business inside the app, and you should feel free to. But those controls are between you and WhatsApp: they stop WhatsApp from delivering, and they do not tell us anything, so we would have no way to know to stop sending on other channels. If you want us to stop, reply STOP. That is the one action that reaches our records.

Verification codes. Codes we text you to confirm a sign-in or a password reset are sent only in response to a request you just made, are not part of the marketing program, and stop when you remove the number from your account. We will never ask you to send us one of these codes.

Carriers, apps, and delivery. Not every carrier, app, or device supports these messages, and carriers are not liable for delayed or undelivered messages. Neither are we, and neither is WhatsApp. Delivery also depends on whether you use the app in question and on that app's own rules for business messages, which can change without notice to you or to us. A message of this kind is a convenience layered on top of email — it is never the only way we deliver a ticket or a notice, and you should not rely on it as such.

Privacy. How we handle your mobile number is described in our Privacy Policy at ticketcentro.com/privacy. Delivering a message on a given channel means our messaging provider gives your number to that channel's operator — for WhatsApp, that is Meta — so that it can be delivered; they are listed as subprocessors in the Privacy Policy. We do not sell mobile numbers, and we do not share mobile numbers or messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

18. Disputes and Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

Agreement to arbitrate; class-action and jury waiver. Except for the limited exceptions below, you and we agree that any dispute, claim, or controversy relating in any way to these Terms, your use of the Platform, or any ticket, product, or service obtained through us — regardless of when it arose — will be resolved solely by binding individual arbitration, and not in court. You and we each waive the right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.

Exceptions. Either party may (a) bring an individual claim in small-claims court in Bexar County, Texas, if it qualifies, or (b) seek injunctive or equitable relief in court to stop infringement or misuse of intellectual property or unauthorized access to the Platform. If the arbitration agreement is held unenforceable as to a claim, that claim (and only that claim) may be brought in the state or federal courts located in Bexar County, Texas, and you and we consent to the personal jurisdiction and venue of those courts.

Informal resolution first. Before starting an arbitration or small-claims action, the party with a claim must give the other written notice describing the claim and the relief sought. Notice to us must be sent to support@ticketcentro.com and include your name, the email and mailing address associated with your account, and a description of the claim. The parties will then attempt in good faith to resolve the claim, including by an individualized telephone or video conference, within 60 days of the notice. Any limitations period is tolled during this process. Arbitration or a small-claims filing may begin only after this process concludes without resolution.

Rules and administrator. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by these Terms. The rules and forms are available at www.adr.org. The arbitration will be conducted in English in Bexar County, Texas, or — at your election for claims under the threshold in the AAA rules — by telephone, video, or document submission. The arbitrator may award the same individual relief a court could, and must honor these Terms.

Federal Arbitration Act. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.), which governs its interpretation and enforcement, including the class-action waiver. You and we agree these Terms involve interstate commerce.

Fees. Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules; where those rules require, we will pay the portion of fees that exceeds what you would pay to file in court, unless the arbitrator finds your claim frivolous or brought for an improper purpose. Each party is otherwise responsible for its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise.

Delegation. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement — except that a court will decide any dispute about which version of these Terms applies, and the enforceability of the class-action waiver.

Survival. This Section 18 survives termination of these Terms and of your relationship with us.

If you believe content on the Platform infringes your copyright, you may send a notice under 17 U.S.C. § 512(c) of the Digital Millennium Copyright Act to our designated agent at support@ticketcentro.com, including: your physical or electronic signature; identification of the copyrighted work; identification of the allegedly infringing material and where it is located; your name, address, telephone number, and email; a statement of your good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act for the copyright owner. We respond to counter-notices that meet § 512(g), and we terminate repeat infringers in appropriate circumstances.

20. Additional Terms for Apple App Store Apps

If you use a ticketcentro app obtained from the Apple App Store, you also agree that: (1) these Terms are between you and Ticket Centro, not Apple, and Apple is not responsible for the app or its content; (2) Apple has no obligation to provide maintenance or support for the app; (3) if the app fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any), and Apple has no other warranty obligation; (4) Apple is not responsible for any third-party claims relating to the app, including product-liability, regulatory, or intellectual-property claims; and (5) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.

21. Changes to These Terms

We may update these Terms and our Other Policies from time to time — for example, to reflect changes to the Platform or our business, or for legal, regulatory, or security reasons. When we do, we will revise the Effective Date above. For material changes, we may also ask you to accept the updated Terms before continuing to use the Platform. The most recent version of the Terms you have accepted governs your use of the Platform.

22. Questions

If you have questions about these Terms, contact us at:

Ticket Centro LLC 110 E Houston St, Floor 3 San Antonio, TX 78205 support@ticketcentro.com

These Terms were last updated on the Effective Date shown above.